A new approach to the market for Nuova ASP
Always committed to satisfy its customers’ needs, Nuova ASP has recently set up a new office for customer service activities and reorganized some other offices with the aim of increasing synergy with its customers and providing a better support.
The main objective of the customer service department is to provide concrete feedback to customers regarding the status of the order and the delivery times. The office is the connection between the customers and the different offices within the company in order to solve any problems and provide solutions. To contact this office directly, a dedicated email address has been established: firstname.lastname@example.org.
Aimed to a constant improvement, Nuova ASP strategy also includes hiring new employees in key offices as well as creating a new EPC office and an Operations office.
The EPC office manages the Italian and international engineering companies’ orders. This office coordinates all the activities related to big projects on a timely basis: bidding activities as well as Project Management and Project Procurement activities and Final Documentation activities with the aim of managing orders and solving critical issues without any particular repercussions for the customer.
The Operations office coordinates the scheduling, logistics and shipping activities for those orders which require short execution time.
With this new business strategy, the company intends to strengthen its image as a reliable partner for the supply of explosion-proof electrical equipment that ensures a high level of safety in the plant in which they are installed and to the operators who work there.